FAQ

Find Your Answers Here!

About Us

Where are you located?

We are an online store that sells conscious items all around the globe. The products we offer come from various countries, such as China, US, India, etc.

Is it safe to buy at Want Black?

Yes!

We make sure all the products we sell go through the careful inspection before shipping. We provide the refund and return policies to ensure you will get a 100% money back guarantee or item exchange. We do our best to provide our customers with an excellent shopping experience and secure them to stay with us.

Order

Is it possible to cancel my order?

Yes. You can cancel your order within 24 hours after you have confirmed the payment. This time is required to prepare your package and send it to the shipping company. You need to send us an email and inform us about your intention to cancel the order.

I have gotten my order, but I do not need it anymore. Is it possible to return my order?

You can refuse to get your order upon the delivery so that it will be shipped back. For this need, you should inform us about your intention through the email. Once you tell us, we will provide you with the required refund or return.

What kind of payment do you accept?

Our online store accepts all major credit cards such as MasterCard, Visa, and PayPal.

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What should I do if I entered the wrong address? How to correct it?

Firstly, you need to send us an email about this issue immediately. We can fix this problem within 24 hours after your purchase.

I have ordered a couple of items. When will I get them? Will they arrive on the same package?

Because the items you purchase at our store come from different parts of the world, they can arrive at a different time as well as on the various packages.

In case you received only one item of your order, do not worry, you will collect the others at the pointed date. When your order is shipped, you will get its tracking number (within two business days). In case you have ordered a couple of items, you will get several tracking numbers as well (each piece has its tracking number).

Shipping

Do you ship to my country?

Our company ships most of products worldwide. However, if you want to get more detailed information concerning your order and how it can be shipped to your country, then give us a call or send an email.

How to track my order?

You can track your order here.

Refund and Return

When will I get my refund?

In case you used your credit card to pay for your order, then the refund process may take up to 30 business days. If you paid via PayPal or Stripe, the process would take up to 3-5 business days.